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From left -  Jairia Ramoon (Treasury Dept); Shiann Nalty (Treasury Dept); Verna Rankine (Agriculture Dept); Carene Osborne (H.S.A.); Michael Gardner (H.S.A.); and Seated is the Instructor Keith Nethersole.

Over the years the nature and scope of our business has changed and the expectations of our clients are more demanding, consequently the need for more targeted training.

- Accountant General Debra Welcome

Published 20th November 2007, 3:13pm

Debt recovery, customer service and communication skills were among the matters discussed during a recent four-day training course for staff of government's Treasury Department, and persons from two other government entities. The course was conducted by Mr Keith Nethersole, a training instructor from a US-based firm. "Over the years the nature and scope of our business has changed and the expectations of our clients are more demanding, consequently the need for more targeted training," said Accountant General Debra Welcome. She added, "Recognising the need for this training, we invited Cohen and Klein of Miami to visit the Cayman Islands and conduct this seminar". She commented that the course is a comprehensive and proactive training exercise, and it addresses a number of concerns of the Treasury Department staff. In addition to debt recovery and customer service, course participants looked at effective skip tracing; compliance procedures; teamwork; professionalism; good judgement and negotiations in making arrangements for collection of outstanding debts; and assessing priorities in the flow of business.